Return & Refund Policy

Last updated: September 12, 2026

Digital Product -- No Physical Returns

iSync Manager is a digital download. The Software is delivered to you electronically at the time of purchase, so there is no physical product to return.

Refund Eligibility

• Refund requests must be submitted within 7 days of your purchase date.
• Refunds are not available once your software activation code has been redeemed and used to activate the Software.
• Requests made after 7 days, or after activation, will generally not be eligible for a refund.

All refund requests are handled on a case-by-case basis and reviewed by our support staff. We will communicate a decision to you within 7 business days of receiving your request.

How to Request a Refund

To request a refund, please contact our support team first through the Contact Us page or by submitting a trouble ticket from your account. Include your order number and the reason for your request so we can review it promptly.

Chargebacks

If you believe there is a billing error, please contact our support team first so we can review and resolve it directly -- most issues can be fixed quickly without involving your bank or card issuer.

If a chargeback or payment dispute is initiated with your bank, card issuer, or payment provider after you have purchased and activated the Software, your activation code and the Software itself will be disabled and will no longer function, regardless of the outcome of the dispute.

Any customer who initiates a chargeback after activating the Software will be restricted from making future purchases from OmniTek Software LLC. Information related to the chargeback and account may also be shared with private fraud consortiums, shared risk databases, law enforcement, and government databases, as permitted by law.

Contact Us

Questions about this policy can be sent through our Contact Us page.